Nevertheless, right after reviewing the agreement, I observed it didn’t replicate the discounts or plan specifics discussed, like the 500GB of information and additional reductions for pre-approved payments.
Those people agents Operating against Telus Gains, in lieu of retaining the old faithful customers they make them go away to look for other provider
@Oleginza Wrote: I known as Telus CS at eight.55AM Mountain time they usually hanged up on me, stating which i really need to get in touch with during "regular Place of work hrs". Is that this for authentic?
Have you tried using the online Chat? Log on to My TELUS along with the the Chat icon are going to be with the decreased suitable with the window. Reply the questions on what sort of support you will need then maintain replying to your bot with "I need to talk to a person" until eventually the bot provides up and passes the Chat to a person.
• I initially renewed my agreement right after Talking with an agent named Abdul, who gave me a deal which i acknowledged, although it couldn’t match an offer from Rogers.
As for loyalty, there is absolutely no these types of point anymore. Going through a similar detail with my Telus dwelling services. I’m finished with them frequently escalating my agreement pricing. Likely back to Shaw when my agreement operates out.
I was not telling but seeking to talk to him nonetheless he acquired mad and hung up. This really is preposterous and very Terrible customer service. I will probably be pulling my two strains from Telus . If This is actually the customer service people are receiving out of your reps than you have to resource it in other places. I happen to be with Telus for around 14 decades and It can be pretty unfortunate that it has come to this . Taking a look at these threads and responses remaining by Many others it seems I am not the only real one.
I have already been calling and contacting Telus and had a chat While using the AI that did not feel to grasp what I was asking.
I haven't been so pissed off with a business. It really is unattainable Telus technical support for getting solutions from Telus. My Invoice has been adjusted numerous periods due to the fact signing up with them a yr ago following a promoter arrived to our door and drew us in with enticing offers. She even reported Telus would pay for Shaw's agreement penalty to maneuver us around. I regret every single 2nd of shifting. It requires up a lot of the afternoon to talk with somebody at Telus. Maintain occasions estimate an hour or so only for being forwarded to an individual and placed on keep for another hour. My deal agreement reveals what my Invoice really should be but they arbitrarily improve my bill to 100.
so i called the customer server (Jane) to unravel The problem immediately after conveying the situation and what It really is happen, The agent just aspect with her lover and he or she lied in regards to the credits and discounts they removed from my account as being a loyal customer with Telus and she or he claimed the credits expired and no longer available, she think I am stupid, In the event the low cost has expired i should begin to see the expiration day on my bill like i see on home service Monthly bill.
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@Oleginza Wrote: I named Telus CS at eight.55AM Mountain time they usually hanged up on me, declaring that I should get in touch with in the course of "common Business office hours". Is this for real?
The TELUS staff acknowledges that our operate spans numerous Territories and Treaty areas and we have been grateful for the standard Information Keepers and Elders who are with us today, whoever has absent ahead of us along with the youth that encourage us.
Pro was pretty valuable. I was having pretty annoyed as nothing gave the impression to be Doing the job. He walked me by means of the process with easy Recommendations. And it eventually worked. Terrific task!
Yeah, I’m binding by a two yr deal unfortunately, I’m only 4 months in, but I did get somewhere. I suppose The executive Business identified as me now so I have a cell phone conversation with him in an hour. We’ll see how that goes.